How are ticket prices and fees determined?

The standard tickets sold on TicketBoot are owned by our clients (venues, sports teams or other event promoters) who determine the number of tickets to be sold and set the face value price. In the case of resale tickets, listing prices are determined by the seller, which can include fans or season ticket holders. Note that for certain events, TicketBoot may not be the primary ticket provider.

In some instances, events on our platform may have tickets that are “market-priced,” so ticket and fee prices may adjust over time based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as “Dynamic Pricing.”

Ticket fees (which can include a service fee, order processing fee and sometimes a delivery fee) are determined in collaboration with our clients. In exchange for the rights to sell their tickets, our clients typically share in a portion of the fees we collect. The portion of fees we keep helps us to provide our clients with software, equipment, services and support to manage their tickets and box office, and provide the sales network used by clients to distribute tickets to fans. The remainder, when taken with other revenues, is how we earn a profit.

The total cost of a ticket can be made up of:

Face Value Price

The face value price (also known as the established price or base ticket price) is determined by our clients. In many circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event but prices can, and are often are, adjusted up or down over time. In either case, TicketBoot collects the face value price and remits it to our clients.

Booking or Service Fee and Order Processing Fee

In almost all cases, TicketBoot adds a booking or service fee to the face value price, or in the case of a resale ticket to the listing price, of each ticket. The booking or service fee varies by event based on our expenses related to that event and is paid by the patrons attending the event. The booking or service fee helps us provide customer support to patrons attending the event, secure servers to process your information and payments, development costs and account and audit costs.  Whilst we understand that an event may be cancelled, we would like to notify our patrons that booking fees are non-refundable under any circumstances.

In addition to the per ticket booking or service fee, an order processing fee is typically charged to event organisers. Unlike the booking or service fee, which is added to each ticket, the order processing fee is charged once for each event and is negotiated with each event organiser based on their service requirements and support needs.

Delivery Fees

Delivery options are determined by our clients and can vary from event to event. We offer a variety of ticket delivery options that vary in price, dependent upon the delivery method chosen. Delivery options vary and have different price structures related directly to the costs incurred by TickerBoot, which include our charges to render the service and the cost that such courier service applied to render the service. 

Facility Charge

Each client decides whether to include a facility charge on ticket purchases. These additional fees typically help clients operate and invest back in the venues themselves. Facility charges may vary from event to event and can be raised or lowered over time. TicketBoot does not share in facility charges, we simply collect them for venues.

Taxes

Local taxes are typically included in the face value of the ticket or in the fees.